The published rental price is expressed in Euro and is per day, or for the period of stay calculated for rented units.
It includes: flat rate for electricity, water and gas, bed linen and towels, kitchen equipment, and the final cleaning.
It does not include: additional change of bed linen and/or towels (unless otherwise expressed), the deposit, the tourist tax, any damages and any other service requested by the customer which will be paid by person.
Reservations and payments
Reservation can be made via website, email or phone. After receiving the booking confirmation, the customer will have to pay the stipulated percentage of the total amount of the rent as a deposit in the agreed conditions of payment, and send a copy of identity card of the person who’s booking.
The balance will have to be paid in advance, at check-in, or at the check out, if the payment is guaranteed by a valid credit card.
Local tax payment must be in cash at check-out. A special receipt will be released by the owner.
The present clauses also apply to reservations and payments what has already been described in the offer, which must be considered an integral part of this Terms and Condition contract. Breach of these rules will lead to a booking cancellation.
The customer accepts the conditions and the contractual lease terms when he books by credit card or paying a deposit.
Cancellations – Reservations - Modifications
If for any reason a customer cancels the booking later than the agreed terms, he will not be refunded of the already paid fee. An extra fee could be charged (according to the type of reservation booked). For NON REFUNDABLE offers, in case of cancellation and /or modification, or in case of no-show, a penalty will be charged equal to the total price of the stay.
It is possible to change the date of booking only within the limits of the availability of housing and to our complete discretion. Whereas a change is not possible, the request will be considered as a cancellation and it will be ruled by the conditions above.
Supervening unavailability of the accommodation
In case of force majeure we reserve the right to assign another similar or superior accommodation to our customers, or in extreme cases to cancel the reservation and refund the customer of the amount paid and he can’t advance further claims of any kind. Accepting the new apartment extinguishes any right to any refunds or solicitations.
Check-in time must take place between 16.00 and 18.00, if not otherwise agreed. In case of delay, a notify will be appreciated.
The customer will be warmly welcomed by the management staff which will deliver the keys and will show rooms and services.
Apartments will be given clean and in perfect order.
All guests must produce a valid passport upon Check-in.
Upon keys delivery, the customer must pay the security deposit of € 150,00 in cash and give the details of a valid credit card to guarantee payment of the stay and the City tax or guarantee any extra services.
The owner has the right to entry into the property to carry out essential maintenance.
Refusal or withdrawal of the customer
The customer may be refused to entry accommodation in the following cases:
- lack of documents;
- Non-payment of the balance and security deposit.
- Invalid credit card.
In case of the presence of other unregistered guests, without prior authorization, the staff can request the immediate expulsion.
The customer can be expelled even if during the stay he behaves in a manner contrary to the most elementary rules of civil education. The immediate removal will cause the loss of the amount already paid by the customer.
Customers must leave the apartment between 10:00 and 11:00 am of the scheduled departure day, to allow the reorganization of the apartment before new customers arrival. The customers must clean up the house, particularly the kitchen, on the contrary a €25,00 penalty will be deducted from the deposit.
In case of impossibility to verify the good condition of the house, the security deposit will be returned by post service (less any damages and extras) after checking the accommodation.
For any claim the customer will have to get in touch with the receptionists who promptly will work to solve any problem, using the contact details at his disposal. Any claim for facts or events, such as to cause significant damage or anyway as important as to induce the customer to claim a compensation for the damage, must be notified in writing and delivered to a staff member. Forwarded complaints will not be accepted in any way after departure if not previously reported in writing.
In case of complaint, the customer is obliged to give the staff the time to solve the problem.
In the absence of complaints communication (made using the forms mentioned above), customers who leave the apartment before the scheduled date, will lose the right to obtain a refund and won’t be refunded for hotel expenses and other costs.